Cardiff 07971 669028

Customer Charter at Drivewell Driving Academy

What We Will Do....

  • Be professional and courteous at all times

  • Be friendly, helpful, patient and approachable

  • Teach the DVSA syllabus and ´safe driving for life´ - not just pass a test

  • Prepare students to be safe, competent and independent drivers

  • One to one tuition - no other learner in the car

  • Honour full 60 minutes for each lesson

  • Aim to be punctual

  • Provide a modern, clean, presentable, dual controlled car with Stat Nav

  • Not answer mobile phone on lessons

  • Deliver structured lessons according to the student´s needs

  • Recommend the most suitable training materials and resources

  • Give honest feedback each lesson on progress and areas you need to improve

  • Update progress on record log every lesson

  • Help and guidance with theory and practical tests

  • Organise planned schedule of Mock Tests to prepare you for the "real thing"

  • Only take you to test when you are fully prepared

  • Avoid physical contact except in an emergency

  • Aim to give at least 2 days notice if lessons need to be rearranged

  • Follow the DVSA and DIA Code of Practice for Driving Instructors

2 hr Advanced training
• Refresher lessons

• Motorway tuition

• Pass Plus also available

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